For drivers, dealers and fleets — from EV questions to damage files, handled by one partner.
Talk to an expertFrom the first test drive to roadside assistance, the automotive customer journey is changing fast with electric vehicles, connected cars and new mobility models. ETB supports manufacturers, importers, dealers and lease companies with customer contact, technical support and administration.
New technology
EV charging, connected services and software updates raise new customer questions.
Dealer and customer support
Both end customers and dealer networks need fast, informed answers.
Lease and fleet administration
Contracts, damage files and fines generate significant paperwork.
Four solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which automotive processes you want to outsource — we'll design the team around them.