Manufacturers need to focus on production and quality. ETB takes over customer service and back-office processes — from order intake to invoicing — so deliveries go out on time and customers stay informed.
Order accuracy
Orders, changes and delivery dates must be processed correctly the first time.
B2B relationships
Distributors and business customers expect dedicated, knowledgeable contacts.
Administrative overhead
Order processing, invoicing and supplier communication take time from core operations.
Order desk, invoicing and customer service that keep production focused and deliveries on time.
Talk to an expertFour solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which manufacturing processes you want to outsource — we'll design the team around them.