Online shoppers expect instant answers, flawless deliveries and easy returns — in their own language, on the channel they choose. ETB runs the customer service and order operations behind your shop, so peaks like Black Friday or the holiday season never slow you down.
Seasonal peaks
Contact volumes multiply around sales events and holidays, and service must not suffer.
Where-is-my-order
Delivery questions, returns and refunds make up a large share of every contact queue.
Cross-border customers
Selling across Europe means support in several languages and markets at once.
From the first product question to the last return — ETB keeps your customers coming back to your shop.
Talk to an expertFour solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which e-commerce & retail processes you want to outsource — we'll design the team around them.