Technical help, billing answers and retention in one team — so every subscriber stays online and stays with you.
Talk to an expertTelecom customers contact their provider for everything from a new subscription to a broken connection. ETB handles the full subscriber lifecycle — sales, onboarding, billing questions, technical support and retention — as networks move to 5G and fibre.
Technical complexity
Modems, fibre installations, mobile settings and outages require well-trained first- and second-line support.
Billing questions
Bundles, roaming and usage charges generate a steady stream of invoice questions.
Churn
In a competitive market, every cancellation request is a chance to keep the customer.
Four solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which telecommunications processes you want to outsource — we'll design the team around them.