Travel runs around the clock, and so do your passengers' questions. ETB supports airlines, rail and travel operators with bookings, changes and disruption handling — so travellers get a clear answer when plans change.
Disruptions
Delays, cancellations and strikes create sudden contact peaks that need immediate capacity.
24/7 and multilingual
Travellers come from many countries and need help across time zones.
Claims and refunds
Compensation and refund requests must be processed accurately and on time.
Bookings, changes and disruptions handled around the clock — so travellers always know where they stand.
Talk to an expertFour solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which travel & transportation processes you want to outsource — we'll design the team around them.