Banks, insurers and lenders need a partner that combines precision with discretion. ETB takes over insurance administration, claims handling and customer contact within strict regulatory requirements — backed by ISO 27001 and ISO 27701 certified information security and privacy management, and FSMA certification for our services in Belgium.
Regulation & compliance
Every process must be documented, auditable and aligned with financial and privacy regulation.
Accuracy at volume
Policies, claims and applications must be processed fast — without errors.
Trust
Customers share sensitive personal and financial data and expect it to be handled with care.
Policies, claims and payments handled accurately, securely and within regulation — by people who understand finance and insurance.
Talk to an expertFour solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which financial services & insurance processes you want to outsource — we'll design the team around them.