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Solutions beyond expectations — since 2003

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ETB Support Solutions
Electronics
Industries · 10

Empowering Innovation with Expert Support.

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Electronics

Technical helpdesk, warranty and repair support that turns a broken device into a loyal customer.

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The sector

Consumers expect their devices to just work — and fast help when they don't. ETB provides product information, technical helpdesk, warranty handling and after-sales service for electronics brands and retailers.

01

Product complexity

Setup, connectivity and software issues require technically skilled agents.

02

Launch peaks

New product launches and holiday sales bring sudden support demand.

03

Warranty and repair

RMA, repairs and replacements must be organised smoothly to keep customers loyal.

What ETB can do

Four solution lines, one partner. Pick a single process or outsource the full customer journey.

01

Customer Contact Solutions

  • Technical helpdesk for installation, setup and troubleshooting
  • Product information and pre-sales advice
  • Warranty, repair and replacement support
  • Multilingual after-sales service across channels
02

Back Office Solutions

  • RMA and warranty claim processing
  • Repair order and service partner coordination
  • Spare-parts orders and order processing
  • Product registration and data maintenance
03

IT Solutions

  • Companion apps, product registration portals and integrations
  • Compatibility, functional and regression testing
  • Security testing of connected products and apps
04

Credit Management

  • Accounts receivable management for retail and B2B partners
  • Collection of outstanding invoices
  • Credit risk reporting
What we steer on

Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:

First contact resolution
Repair turnaround time
Customer satisfaction
Average handling time
Why ETB

Premium service

Quality and customer satisfaction delivered by skilled, well-coached people.

Exceptional language skills

Multilingual expertise in Dutch, German, French and more.

Cost advantage

Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.

Onshore, nearshore, offshore

Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.

More sectors

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Frictionless Commerce, Real Support

E-commerce & Retail

Tell us which electronics processes you want to outsource — we'll design the team around them.

Contact us