Bills, moves, meter readings and the energy transition — explained clearly to every customer.
Talk to an expertEnergy and utility customers call about meter readings, annual bills, moves and — increasingly — the energy transition. ETB handles customer contact, administration and billing for electricity, gas and water providers, including the collection of outstanding payments.
Billing peaks
Annual statements and price changes trigger large waves of questions at once.
Moves and switching
Address changes, contract switches and meter data must be processed correctly and quickly.
Payment arrears
Rising prices put pressure on customers — collection needs both firmness and care.
Four solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which energy & utilities processes you want to outsource — we'll design the team around them.