Logistics is a chain — and customer service is one of its links. ETB supports carriers, couriers and warehouse operators with track-and-trace questions, delivery planning, claims and the administration that keeps shipments moving.
Time-critical contacts
Shippers and recipients need an answer now, not after the delivery window has passed.
Exceptions
Damaged, delayed or lost shipments each require careful follow-up.
Paperwork
Delivery documents, customs papers and invoices must be processed without delay.
Track-and-trace, delivery planning and claims — handled fast, so your shipments and your customers keep moving.
Talk to an expertFour solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which logistics & transport processes you want to outsource — we'll design the team around them.