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Solutions beyond expectations — since 2003

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ETB Support Solutions
IT & Software
Industries · 07

Powering Digital Growth and Innovation.

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All industries
IT & Software

Multilingual technical support for your users, and our own engineers when you need more development and testing capacity.

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The sector

Software and SaaS companies grow fast — and so does the number of users who need help. ETB provides multilingual technical support, customer success and back-office operations, and adds our own software development, testing and security teams when you need extra engineering capacity.

01

Scaling support

User growth outpaces the in-house support team, especially in new markets.

02

Technical depth

Agents need to troubleshoot real product issues, not just log tickets.

03

Release quality

Fast release cycles require structured testing to avoid regressions.

What ETB can do

Four solution lines, one partner. Pick a single process or outsource the full customer journey.

01

Customer Contact Solutions

  • First- and second-line technical helpdesk
  • Customer onboarding and customer success
  • Multilingual support by chat, email, phone and in-app
  • Renewal, upsell and license sales
02

Back Office Solutions

  • License and subscription administration
  • Ticket triage, categorisation and knowledge-base maintenance
  • Order and invoice processing
  • Data entry and data quality management
03

IT Solutions

  • Software development: web, mobile, ERP, AI solutions and API integrations
  • Manual and automated testing by ISTQB-certified professionals
  • Penetration testing, IAM and real-time security monitoring
04

Credit Management

  • Subscription and invoice follow-up
  • Collection of overdue license fees
  • Reporting on churn risk from payment behaviour
What we steer on

Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:

Time to first response
Ticket resolution time
Customer retention
Defects found before release
Why ETB

Premium service

Quality and customer satisfaction delivered by skilled, well-coached people.

Exceptional language skills

Multilingual expertise in Dutch, German, French and more.

Cost advantage

Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.

Onshore, nearshore, offshore

Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.

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Tell us which it & software processes you want to outsource — we'll design the team around them.

Contact us