A holiday starts long before departure. ETB supports tour operators, holiday parks and hotel groups with bookings, travel information and help when plans change — so every guest feels taken care of, from the first question to the return home.
Seasonality
Booking seasons and summer holidays create peaks that require flexible capacity.
Guests from everywhere
Guests expect service in their own language, before and during their trip.
Changes and complaints
Rebookings, cancellations and complaints need a quick and personal response.
From the first booking to the trip home — guests get a friendly, clear answer in their own language.
Talk to an expertFour solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which tourism processes you want to outsource — we'll design the team around them.