In healthcare, every contact matters. ETB supports care providers, health insurers and medical suppliers with clear, prompt and empathetic communication, and with the administration behind appointments, declarations and billing — with patient data handled under ISO 27001 and ISO 27701.
Sensitive data
Medical and personal data demand the highest standard of confidentiality.
Empathy under pressure
Patients and members often call when they are worried — tone and patience matter.
Administrative load
Appointments, declarations and billing take time away from care.
Clear, patient and empathetic communication — with the administration behind it handled with the same care.
Talk to an expertFour solution lines, one partner. Pick a single process or outsource the full customer journey.
Every programme starts with agreed KPIs and SLAs. Typical measures in this sector:
Premium service
Quality and customer satisfaction delivered by skilled, well-coached people.
Exceptional language skills
Multilingual expertise in Dutch, German, French and more.
Cost advantage
Locations in Türkiye, Suriname and Bulgaria offer savings versus standard European rates — without compromising on quality.
Onshore, nearshore, offshore
Omni-sourcing that follows your customer journey, with 20+ years of experience behind it.
Tell us which healthcare & medical processes you want to outsource — we'll design the team around them.